Frequently Asked Questions

There are a number of reactions that take place in a ECOSOFT unit as water contacts the complex alloy core.  The patented catalytic alloy in the Ecosoft Water Conditioner generates an electro-chemical (galvanic) reaction causing the calcium ions to flocculate as a colloid, Colloid's do not settle or precipitate (form scale) but always stay in solution. These generated reactions change the crystalline structure of the minerals in the water creating a very fine non sticking deposit (colloid)

The crystalline colloids will either flow through an open loop system in colloidal suspension, settle at the low point of a system (which can be flushed during routine maintenance) or can be easily filtered down stream of the ECOSOFT. Any residue left on a surface is easily removed

Several factors need to be taken into consideration

• - The thickness, hardness and type of scale
• - The length of the scaled area from the ECOSOFT
• - The volume of water flowing through the system

In many instances the thickness of scale in the water carrying system has taken a number of weeks, months or years to build up. Once installed ECOSOFT will begin to work immediately. It may take equally as long or longer to remove the existing scale as it took for the scale to build up.

Yes, because of the definite change in the characteristics of the minerals, the surface tension of the water is reduced giving you softer, wetter water.

Yes, simply remove the corresponding length of pipe on the mains and install the ECOSOFT. This is recommended to be installed by a professional.

No, the Ecosoft alloy core is not a sacrificial anode and therefore does not need to be replaced. They still have units working in Australia that were installed over 20 years ago

Yes, simply remove the corresponding length of pipe on the mains and install the ECOSOFT. This is recommended to be installed by a professional.

No, it is important to select the correct size ECOSOFT for the application. Selection of a ECOSOFT is very simple. All you need to know is:

• The flow rates of the system
• If the Ecosoft is to be installed in mains pressure system or a pump driven system.

Simply compare the flow rate you have against the Ecosoft specifications data sheet, and select the corresponding unit, should your flow rate fall between the models select the smaller of the two units

No, once installed ECOSOFT does not require any maintenance

No it does not, and it can be installed above or below the ground

 Salt water softeners may solve one problem but introduce others by adding unwanted pollutants to the environment and in addition can cause safety and health issues. ECOSOFT is chemical free and therefore 100% environmentally friendly 

 Magnetic and Powered water conditioners are clamped to the outside of a pipe and generate a magnetic field through which the water travels, The powered units only operate whilst there is power. The ECOSOFT needs no power supply, the water contacts the scientifically engineered alloy core and it works effectively with either a laminar or turbulent supply of water in hot and cold water.